Objective: -Effective Communication. -The style map a choice of interactive behavior. -Perception and communication. -Barriers to effective communication. -Non verbal communication. -Listening through interpretation of what we hear. -Our understanding & evaluation leading to our action. -Our reaction to what we hear. -Highlight challenges / barriers to communication. -Dangers of communication lapses. Exercise: -Number of Group/Individual exercises for making the session interactive. For whom: -Executives, Line Managers, Department Heads, and Top level Executives.